Warranty

Thank you for selecting Best Sheet Metal, Inc. products. Our company is committed to bringing you products of the highest quality and value.

Commercial Stainless-Steel Items

Best Sheet Metal, Inc. warrants commercial stainless-steel sink body to be free of defects in workmanship and materials for a period of 5 years from the date of purchase. This excludes any damages that may be sustained in the shipping transit. This warranty does not cover transportation or installation charges.

If you have received an order that was severely damaged during transit, contact us at bestsheetmetal@bsmss.com or 909-397-8816. Please see our shipping and return policy for more information about damaged orders.

If you believe your order was incorrectly made or defected in the fabrication process, you may file a claim. Please download this file and email it to bestsheetmetal@bsmss.com. A representative will contact you.

Warranty Terms

  • Upon Initiation of warranty, customer agrees all warrantied items are the original items included with their original order. No replacements purchased outside of Best Sheet Metal. Inc. are accepted.
  • Warranty items are to be under the warranty period. (5 year after delivery date)
  • Warrantied items are only replaced when the defect stems from the manufacture. Any cannibalized* items will not be honored.
  • Upon receiving the defective item, Best Sheet Metal, Inc. will inspect the it.
    1. If the item is determined to be cannibalized, the item will be shipped back to the customer. The customer agrees to pay full price for the return shipping.
  • All shipping is to be covered by the customer.

 

Accessories

Best Sheet Metal, Inc. warrants commercial faucets and hardware to be free of defects in workmanship and materials for a period of 1 year from the date of receiving.

If you believe you have received a defective accessory, please contact us at bestsheetmetal@bsmss.com or 909-397-8816. You can also file a claim by submitting the attached form. Please note that to process your claim, a credit card will be needed to keep on file.

 

Warranty Terms

  • Upon Initiation of warranty, customer agrees all warrantied items are the original items included with their original order. No replacements purchased outside of Best Sheet Metal. Inc. are accepted.
  • Warranty items are to be under the warranty period. (1 year after delivery date)
  • Warrantied items are only replaced when the defect stems from the manufacture. Any cannibalized* items will not be honored.
  • Upon receiving the defective item, the vendor will inspect the item.
    1. If there is a component of the faucet missing upon inspection, we will have to bill the customer for the full price of the faucet.
    2. If the item is determined to be cannibalized, customer agrees to pay full price for the replacement faucet as warty terms are broken.
  • Replaced items include Free ground shipping too and from. Expedited services are not included.
  • Upon receiving replacement faucet, customer agrees to ship the defective item immediately. Failure to ship back will result in a fee of $313.00 (price for the electronic faucet.)

If terms are broken for any reason, Best Sheet Metal, Inc. reserves the right to bill the customer.

* Cannibalized item is any item that is broken after receiving. Items can be broken upon installation or by incorrectly installing parts. Both instances are not covered by the manufacture.

Start a Warranty Claim

Fill out the below form to begin a warranty claim. A representative will contact your shortly with the next steps. To expedite your warranty claim, please fill out this form. Please note that a credit card will be needed to be kept on file to start and complete your claim. 

Warranty Claim Form